We as Spider Cars are committed to giving our clients a fair and transparent service.
At Spider Cars, we prioritize customer satisfaction above all else and we are here to assist you with any concerns. We aim to resolve complaints fairly, efficiently and in accordance with the South African consumer protection laws.
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If you experience a problem with a vehicle purchased from our dealership, please let us know so we can assist you as quickly as possible. Our Customer Support Team meticulously reviews all complaints to ensure that your concerns are addressed with the highest level of professionalism. We value your satisfaction and are committed to enhancing your experience with us.
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To submit a complaint, click on the Button below or scan the QR Code.
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Scan to Submit a Complaint
CUSTOMER SUPPORT & COMPLAINTS
The
Spider Cars Promise
At Spider Cars, we promise to deliver the highest level of service and customer satisfaction. From the moment you engage with us, our team strives to provide honest advice, quality vehicles, and a smooth, transparent buying experience. We believe in building long-term relationships with our customers through trust, reliability, and ongoing support. We will not only be giving you access to Your Favorite Car Network but you'll be joining the Spider Cars Family
Whether you’re purchasing your first vehicle or upgrading to your next one, Spider Cars is here to assist you every step of the way.
Complaint Handling Process
At Spider Cars, we don’t just make promises — we deliver on them. We are committed to giving you exceptional service, quality vehicles, and a buying experience built on trust, transparency, and integrity. From your first enquiry to long after you drive off, your satisfaction is our priority.
We believe in doing things right the first time, putting your needs first, and keeping you fully informed every step of the way. No hidden surprises. No shortcuts. Just honest, reliable service you can count on. We listen because your voice matters, and we continuously improve to serve you better.
Our goal is not just to meet expectations, but to exceed them — every single time.
At Spider Cars, we go the extra mile, push beyond the standard, and deliver service that stands out.
We don’t just sell cars — we create an experience that keeps you coming back.
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Step 1:
Complaint Received
We acknowledge complaints within 48 hours.
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Step 2:
Investigation
Our team reviews documentation and may inspect the vehicle if necessary.
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Step 3:
Resolution
We provide a proposed solution and keep you informed throughout the process.
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Escalation of Complaints:
If you are not satisfied with our internal complaint resolution process (which is highly unlikely), you may escalate
the matter to the Motor Industry Ombudsman of South Africa (MIOSA)
The Ombudsman provides independent dispute resolution services for the motor industry.
